monicomode

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monicomode

We sincerely apologize for the inconvenience! monicomode takes full responsibility for any damaged or incorrect items, including all return shipping costs. Please reach out to us via email, live chat or social media with photos and a short video showing the issue. Our Customer Service team will get back to you within 24 hours to resolve it.

Yes, but it depends on your order’s shipping status.

  • If your order has not yet shipped: You can cancel your order completely free of charge. Please contact our Customer Service team as soon as possible via email, live chat, or social media to check your status and request a cancellation.
  • If your order has already been shipped: We are unable to accept cancellations unless there is a manufacturing defect. You may still request an exchange within 3 days of delivery, provided the item is completely unused. Please note that you will be responsible for the return shipping fees, and monicomode does not refund the price difference if you choose a lower-priced item.
  • If you ordered a “Made to Measure” item: You may cancel your order completely free of charge within 24 hours of purchase. After 24 hours, production begins, and we can no longer accept cancellations or modifications for custom pieces.
  • In-stock items: Orders are processed and handed over to our shipping carrier within 1-2 business days after your order is placed.
  • Pre-order/Backorder items: These items require 10-20 business days for production and processing. Once the item is available, it will be shipped within 1-2 business days.

Estimated Transit Time: Once your package is handed over to the carrier, the delivery time will depend on the shipping method you selected at checkout. Please refer to our Shipping Policy for more details.

Yes! Once your order has been processed and shipped (typically within 2 business days for in-stock items), you will receive a shipping confirmation email. This email will contain your tracking number and a link to monitor your package’s delivery status.

If you do not receive this email, please reach out to us via email, live chat, or social media. Be sure to provide your order number, the email address used at checkout, and your full name so our team can quickly locate your order and update you on its shipping status.

If you need to update your shipping address, size, or color, please contact us as soon as possible via email, live chat, or social media. Be sure to include your order number and the specific changes you would like to make.

For changes that incur an additional fee (such as upgrading to expedited shipping or exchanging for a higher-priced item), you can pay the difference by purchasing our “Extra Service“ item. Here is how to do it:

  • Each “Extra Service” unit costs $1. Simply add the quantity that matches your required fee to your cart (e.g., if the fee is $5, select a quantity of 5).

  • On the checkout page, please leave a note in the order instructions box containing your original order number and the purpose of the payment (e.g., “Shipping upgrade for Order #12345”).

Please note: We process orders quickly. Once your order has been handed over to our shipping carrier, we can no longer make any modifications. If your order has already shipped, you will need to follow our standard exchange policy once you receive the item.

Product Questions

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If your item has a manufacturing defect, you are eligible for a free return or exchange within 3 days of delivery. monicomode will cover all associated costs.

We offer free size exchanges, provided you cover the return shipping costs. To qualify, all the following conditions must be met:

 

  • The request is made within 3 days of delivery.

  • The requested new size is currently in stock.

  • The original item is returned to us.

  • The returned item is in its original, unworn condition with all original product tags fully attached.

Please note: “Made to Measure” items are exempt from our standard exchange policy and cannot be exchanged for a different size or product, unless there is a manufacturing defect.

You may exchange your item for a completely different product for an additional fee. To qualify, all the following conditions must be met:

  • The request is made within 3 days of delivery.

  • The requested new product is currently in stock.

  • The original item is returned to us.

  • The returned item is in its original, unworn condition with all original product tags fully attached.

  • Any price difference or exchange fees are fully paid using our “Extra Service” item at checkout.

Please note: “Made to Measure” items are exempt from our standard exchange policy and cannot be exchanged for a different size or product, unless there is a manufacturing defect.

For changes that incur an additional fee (such as upgrading to expedited shipping or exchanging for a higher-priced item), you can pay the difference by purchasing our “Extra Service” item. Here is how to do it:

  • Each “Extra Service” unit costs $1. Simply add the quantity that matches your required fee to your cart (e.g., if the fee is $5, select a quantity of 5).

  • On the checkout page, please leave a note in the order instructions box containing your original order number and the purpose of the payment (e.g., “Shipping upgrade for Order #12345”).

Payment Questions

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We accept all major credit cards including Visa, Mastercard, American Express, JCB and Discover. We also accept payments via PayPal

All of our prices are listed and processed in US Dollars (USD). If your credit card is based in another currency, your bank will automatically convert the total amount to your local currency based on their current exchange rate.

Absolutely. monicomode takes your security very seriously. Our website uses industry-standard SSL encryption to protect your personal and payment details. We do not store any of your credit card information on our servers.

Payments can be declined for a few reasons. First, please double-check that all your card details (card number, expiration date, CVV) are entered exactly as they appear on your card, and ensure your billing address matches the one associated with your credit card.

Secondly, because we process payments internationally, your bank might temporarily block the transaction for your protection. A quick call to your bank to authorize the charge usually solves this.

Alternative Solution: If your details are correct but the payment still fails, you can select the PayPal option at checkout. You do not need a PayPal account to do this! Simply choose PayPal, click “Pay with Debit or Credit Card,” and securely complete your payment as a guest.